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Services - Documentation & Training
ClearMark Design specializes in designing and implementing complex systems,
focusing on intuitive operation with meaningful prompts, online help
systems, User Manuals and Classroom Training. With over 20 years of
Technical Writing, Computer Aided Design and Illustration experience, we also
document client applications and develop web
Based Training and Documentation using Macromedia's Studio MX (Dreamweaver,
Flash, etc) and Microsoft's Frontpage.
 Key Benefits
 | Makes the complex understandable. |
| Provides training and support documents for new users. |
| Documents processes and procedures. |
| Provides an independent analytical viewpoint |
Capabilities
CMD has earned a reputation for professional
documentation and training services.
- Online Help systems
- CMD provides documentation in UNIX & Windows based Help Systems, online
help systems, and built-in custom help systems in proprietary platforms
such as CableCad, AutoCad and Web Based
Training.
- User Manuals
- CMD has developed User Manuals from 1 to over
200 pages in length. The documentation is user
friendly with logical organization, supporting Graphics and Illustrations,
Table Of Contents, Index, etc.
- Training Coursework
- CMD develops and delivers courses for custom applications and for other
topics of interest.
Reference Accounts
- Cable Bartel - Telecom
Engineer Robert Goodridge attended my CableCad Developers class, about which
he wrote:
- "The CableCad training
conducted by Mark Ballard, provided a comprehensive understanding of the data
structure of the CableCad application, and UDC programming language. Having
virtually no experience with customizing the CableCad application, over the
4-day training period, Mark has been able to produce within me the confidence
I need to tackle the challenges that we currently face within our Company.
Mark adopted a flexible, yet strategic training approach, where fundamental
concepts were built upon and developed to provide an intuitive understanding."
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- Enghouse Systems Limited - For years, I've supported CableCad software. Of my
"CableCad AM/FM System Overview", Enghouse's Director of U.S. Operations, Mr.
Porter wrote:
- "Thank you for allowing Enghouse to use the document "CableCad AM/FM System
Overview" for our marketing efforts. It is my understanding that the author was
Mark Ballard. He is to be commended for an outstanding job. You are fortunate
indeed to have such a talented staff member. Please let him know that everyone
at Enghouse was impressed by his fine piece of work."
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- Crowell Automated Design - Of my proposal for Iowa Electric's Nuclear
Division, company president Ed Crowell wrote:
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"... We consider ourselves to be both proficient and professional in the
preparation of such Proposals and Quotations and, in fact, we have always
considered ourselves to be superior to most in such matters. After reviewing
your presentation however, we have all agreed that our standards have been
"bested".
In our opinion, your response was succinct, informative, well formatted and,
in general, an excellent job. We begin to understand how, what appears to be a
"small business" has both the reputation and the "bookings" that you have."
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