ClearMark Design is committed to building strong partnerships with
clients. It's easy enough to say, "Your goals are our own". But,
CMD has identified the following specific steps to successful projects:
Company Goals
- Build strong partnerships by striving to improve everything we touch.
- Engender communication.
- Provide leadership, experience and authority.
- Apply the right people and the right resources to do the
job right the first time.
- Standardize - Coordinate with you to develop and document standards.
- Automate - Leverage the benefits of technology.
- Define realistic deliverables and track project status per deliverable to deliver quality
products,
on-time.
- Provide you with a single point of access, responsive to requests and
empowered to get results.
- Build strong project teams.
Photo ~ Mike McClure
Change Management
- Interview Managers, Staff and Clients to define and document existing
processes.
- Analyze areas of impact for proposed change.
- Document procedural changes, developing manuals for your company library.
- Counsel and train staff (and clients where appropriate).
- Work with you to identify and define changes in job descriptions and
staffing.
- Monitor the implementation and follow up to ensure success.
Programming Projects
- Design and document systems with modular components.
- Prioritize and schedule development of modules.
- Get your approval of the design and schedule before coding begins.
- Assemble real world data sets for design and testing.
- Apply state of the art tools for design and coding.
- Maximize automation with focus on User Interface and ease of use.
- Enforce coding standards and include inline programmer documentation.
- Deliver Online Help System, User Manual and Training.
Mapping Projects
- Develop automated placement and editing tools based on the project
standards to minimize or eliminate operator errors.
- Develop automated reporting and analysis tools for the Quality Control
staff.
- Document the automated tools and train staff in their use.
- Provide incentives for fast, quality workmanship.
- Provide independant Quality Control staff to review the work performed by
the conversion team.
- Schedule checkpoint reviews and check as we go so errors don't propagate
errors.
- Develop checklists to verify and document that all requirements are met.
- Perform audits at points where quality concerns have proven to be most
serious.
- Follow-up audits with steps to eliminate the problems found for future
deliverables.
- Empower the QC staff to make final approval on all deliverables.
- Require that conversion teams make all noted corrections to their own
work.
- Coordinate to ensure that client needs are defined to both the QC staff
and to the conversion staff.
- Make project deadlines known to all responsible parties and adjust
production schedules to meet them.
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